Customer Service

Customer service is one of our top priorities, so please do not hesitate to contact us with any questions you may have. The best way to get in touch with us is by email, which we normally answer within 24 hours. You can also phone 03 9384 1468 to talk to us directly.

Out of Stock Items

Out of stock items are marked clearly in the product descriptions, with an estimation of when it’s likely to be back in stock.

Unless otherwise stated in the product description you can still choose to purchase them, and we will send them later. We will keep you informed by email of the likely date you can expect their arrival. Feel free to email us for further information.

Delivery Time

Delivery time depends on what postage method you choose during check out, however we will endeavour to post your order by the end of the next working day, and will let you know by email if there is any delay.

Missing Items or Packages

Please contact us if you suspect your parcel has gone missing in the post, or something is missing from your order. We will rectify the situation as soon as possible.

Returns

Change of Mind

At Baby Changing Mats we are very concerned that you are happy with your order when it arrives. If you receive your order and see that it is not really what you wanted, please don’t hesitate to return it for an exchange or refund.

All shipping for ‘change of mind’ returns is at the customer’s expense unless otherwise agreed. Returns must be arranged within 14 days of receiving the goods.

In all cases please contact us prior to making the return.

Damaged Goods

We are happy to replace or reimburse any goods that arrive at your door damaged.

The damaged product must to be returned within 14 days of you receiving it. We will then reimburse you the cost of the return postage and send out a replacement.

Please contact us as soon as possible if you receive a damaged product.

Incorrect Delivery of Order

Baby Changing Mats will willingly replace or reimburse you for any items sent (or not sent) in error by us. Please contact us if this is the case.

Incorrect items must be sent back in their original packaging within 14 days of receiving them. We will reimburse you for the postage.

In all cases please contact us prior to making the return.

Privacy Policy

We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason.

Copyright

All content, including site design, text, graphics and images are the property of Baby Changing Mats protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

Disclaimer

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information on this website, however Baby Changing Mats shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies.